Responsible Gaming at Roobet NZ

Gambling can be a fun form of entertainment, but it carries real risks. At Roobet, we believe that looking after our players is just as important as the games we offer. This page is here to help you understand the tools available to you, recognise the warning signs of problem gambling, and find support if you or someone you care about needs it. Please read it carefully, whether you are new to online gaming or have been playing for years.

You must be 18 or older to create an account and play on Roobet. If you are under 18, please leave this site now.

Starting with Honesty: What Gambling Actually Is

Every game on Roobet, from pokies to Crash to Dice, is built around chance. The house always holds a mathematical edge over time. That means gambling should never be treated as a way to earn income, clear debt, or solve financial pressures. Wins are unpredictable and can never be reliably repeated. The moment gambling shifts from entertainment to something you feel you need to do, that is the moment it deserves your full attention.

Healthy gambling looks like this: you set a budget before you start, you stick to it, and you treat any losses as the cost of entertainment, the same way you would a movie ticket or a night out. If that description no longer matches your experience, the sections below are for you.

Recognising the Signs of Problem Gambling

Problem gambling rarely announces itself clearly. It tends to creep in gradually. Some of the most common signs include:

Experiencing one or more of these signs does not mean you are beyond help. It means now is a good time to pause and reach out. The earlier you act, the easier recovery tends to be.

The Safer Gambling Tools Available to You

Roobet provides a range of responsible gambling tools that you can activate directly through your account. These are designed to give you meaningful control over how you play, without judgment. We encourage every player to use them, not just those who feel they have a problem.

Deposit Limits

A deposit limit caps how much you can add to your account within a set period, daily, weekly, or monthly. Once you set a limit, it takes effect immediately. If you choose to raise it later, a mandatory cooling-off period applies before the increase becomes active. This delay is intentional: it gives you time to reflect on whether increasing the limit is genuinely what you want to do. Lowering a deposit limit, on the other hand, takes effect right away.

Setting a deposit limit before you start a session is one of the simplest and most effective steps you can take to keep gambling within your means.

Loss Limits

A loss limit works differently from a deposit limit. Rather than capping what you put in, it caps how much you can lose within a chosen time period. When your net losses reach the threshold you have set, your ability to continue placing bets is paused until the period resets. Like deposit limits, reductions apply immediately and increases are subject to a waiting period.

Session Time Limits

It is surprisingly easy to lose track of time when you are engaged in a game. A session time limit places a hard boundary on how long you can play in a single sitting. When the time is up, you will be logged out automatically. You can set these limits in your account settings and adjust them at any time, with the same rule applying: increases take time to come into effect, reductions do not.

Reality Checks

Reality checks are periodic on-screen reminders that appear while you are playing. They show you how long your current session has been running and how much you have wagered during that time. You can choose the interval that suits you. When a reminder appears, you have the option to continue playing or stop. These prompts are a simple way to stay aware of your activity rather than playing on autopilot.

Self-Exclusion

If you feel you need a more definitive break from gambling, self-exclusion allows you to close yourself out of your Roobet account for a set period. During exclusion, you will not be able to log in, deposit funds, or place bets. Roobet will also take steps to prevent promotional communications from reaching you during this time.

Self-exclusion periods can range from a short cooling-off window to a longer-term commitment. We strongly recommend choosing a period that genuinely reflects what you need, not just the shortest option available. If you are unsure, speaking to a counsellor first can help you decide.

To request self-exclusion, contact Roobet support through your account or email our team directly. We will process your request promptly.

Account Closure

If you decide that stopping altogether is the right choice, you can request a full account closure at any time. This is a permanent step and is separate from a temporary self-exclusion. Our support team will assist you through the process.

Getting Help in New Zealand

Reaching out for support is a sign of strength, not weakness. New Zealand has excellent free and confidential services available to anyone affected by gambling harm, including friends and family members of people who gamble.

Gambling Helpline NZ

The Gambling Helpline is available around the clock, every day of the year. You can call or text 0800 654 655 at any time. The service is free, confidential, and staffed by trained counsellors who understand gambling harm. Whether you want to talk through what you are experiencing, get practical advice, or find face-to-face support in your area, this is the right place to start.

Problem Gambling Foundation

The Problem Gambling Foundation of New Zealand offers free counselling and support services across the country. Their counsellors work with people who gamble as well as their whānau and loved ones. You can find information about local services through the Gambling Helpline or via the Ministry of Health's online resources.

Lifeline Aotearoa

If you are in crisis or struggling with your mental health alongside gambling concerns, Lifeline Aotearoa is available at 0800 543 354. They offer 24-hour support for a wide range of emotional difficulties.

Protecting Others: Keeping Minors Away from Gambling

You are responsible for ensuring that no one under the age of 18 can access your Roobet account. This means keeping your login credentials private, never sharing your account with younger family members, and logging out when your device is not in use.

If you share a device with children or teenagers, we strongly recommend using parental control software to restrict access to gambling websites. Products such as Net Nanny and Gamban can help block gambling-related content across your devices.

A Note on Gambling with Cryptocurrency

Roobet operates as a crypto-first platform. Because deposits are made in cryptocurrency rather than New Zealand dollars, the speed and accessibility of funding can feel different from traditional banking. We encourage you to be especially mindful of your spending when using crypto, as the conversion between coin values and real-world purchasing power can sometimes make it easier to underestimate how much you are committing. Setting clear limits before you deposit is particularly important in this context.

Our Commitment to You

Roobet is licensed by the Government of Curaçao (Curaçao Gaming Control Board, licence OGL/2024/687/0427) and operates under obligations that include responsible gambling standards. We take those obligations seriously, and we are committed to making the tools on this page easy to find and easy to use.

If you have questions about any of the tools described here, or if you would like to activate a limit or exclusion and need assistance, please contact our support team. We are here to help, without judgment.

Remember: gambling is entertainment, not a financial strategy. Play within your means, use the tools available, and reach out if you need support. The Gambling Helpline NZ is available 24 hours a day on 0800 654 655, free and confidential.

18+ only. Gambling involves risk. Please gamble responsibly.

Responsible Gaming at Roobet NZ